Our fight is finally over. American Girl posted on their Facebook this morning addressing the complaints of the permapanties and the new packaging design.
**An Important Update for Our Customers**
“We love and appreciate our dedicated American Girl fan community, and we take our role in listening and responding to your feedback very seriously. In recent months, many of you have shared your thoughts on how we can continue delivering the great products you’ve come to expect from us. We’ve heard you, and we will be implementing two changes as a result.
“First, we will be reverting to the separate underwear design for all of our 18-inch dolls. Starting today, any dolls that are currently in production or any new dolls being developed will now come with removable underwear. Because there are dolls with permanent underwear already in the market, this will be a rolling change—meaning dolls that currently have the permanent underwear design will remain as is until the inventory is sold through.
“However, if you currently own an American Girl doll with the permanent underwear and are disappointed with the design, we will do a one-time, free body exchange on the doll to create one with separate underwear and return the doll to you at no cost. For details on this offer, please click here: http://bit.ly/2rKyn0n
“Second, we have made the decision to return to our iconic boutique box for our 18-inch dolls. Only the new 2017 contemporary characters, as well as some of our Truly Me dolls, will come in the current packaging until inventory is sold through. In addition, none of our 18-inch doll outfits will be sewn directly into packaging, with the exception of any existing inventory for our 2017 contemporary characters.
“Thank you for caring enough to share your candid and heartfelt opinions with us, and we are sorry if we disappointed you in any way. Your feedback helps us deliver on our promise to create high-quality products, services, and experiences that nourish a girl’s spirit and help develop her strength of character.
Your Friends at American Girl”
In summary:
- American Girl will start producing dolls with removable underwear, starting today.
- They will allow customers to exchange their permapanties doll to one with removable underwear.
- American Girl will be bringing back the iconic doll boxes for the dolls (I’m not sure about the clothes yet)
- The clothes will no longer be sewn in the packaging.
- The remaining stock of dolls with permapanties and new packaging design will be left on the shelves until everything is sold.
This is amazing news. Part of me can’t believe they actually changed all this for us, but part of me can. We all did this together because we spoke out against the changes. It worked. So thank you for doing your part. :)
Also, thank you so much to American Girl for listening to us. That is a sign of a good company who values their customers. I appreciate that so much.
I wonder if permapanties dolls will be expensive on Ebay in later years.. who knows. 😂
I’m pretty relieved! Of course, I’m going to wait until the new packaging and permapanties phase out, until I buy my next doll, but this is a step in the right direction. Proud of you, AG. ❤️ This is why I love your company.
– American Girl Doll Artist
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Ahh! I’m so happy that they listened to us! You’re so right, it definitely shows the sign of a good company- even if they were kinda mean or uncaring at the beginning! XD
YAY FOR NO PERMAPANTIES!!!
-Emma-
Me too! Yeah! I’m glad they fixed their mistakes. :)
*cheers with you*
YAY!!!!!!!!!!!!!!!!!!!
YAY!!!!!!!!!!!!! I’m so excited!!!!!!!!!!!!!!
I’m so happy!!! They finally listened!
My dad said that the permapanty dolls will be collectibles, but you won’t catch me buying one!
Thanks for sharing!
– Blessings, Lydia P.
Yes!
LOL, same!! XD
You’re welcome!
YAYAYAYAYY!!!!!!!! I’m so happy they listened! :D
Yay!!!
Hooray!
😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀
Hallelujah! XD This is amazing. I am overjoyed and completely relieved, as I don’t have the money at the time to buy all the dolls I wanted before permapanties. XD Such an amazing day in AG History! :)
SO HAPPY!!!
YAYAYAYAYAYAYAY!!!!!!!!!!!!!!!!!!!!!!!
Thanks for the info!
Maybe I will remain an AG customer after all – looks like AG listened to customer feedback in the end – who knew. I like that they offered a replacement body, and extended the reversals to the packaging. It shows that they are admitting to their recent mistakes, which caused a lot of disappointment, so I appreciate that.
Whooooo hoooo!!! I’m glad that they listened to their customers at long last. I have to admit though, I thought the exact same thing that you did about Ebay LOL!
Me too! LOL! I would never buy one, but I wonder what would happen if I bought one and tried to sell it later. XD
this is SOOOOOO amazing! :D :D :D
Most crazily, ~Olive
WE WON!!! *founds fist on chest* *realizes no one will get that* oops. XD
Oh my goodness – I can’t believe it. I seriously can’t believe it. I am SO happy right now! Thank you so much for sharing this, AGDA! Our complaints worked! It’s great to know that AG is listening. :)
LOL! XD
I can’t either! You’re very welcome. Yes. :)
WOOHOO!!!!!!!!!!!!!!!!
This is amazing news!! We thought that we were going to have to give up on AG for good, but this changes everything! Hooray to everyone who spoke out! We can make a difference! :)
ginnie / http://www.fakingitmostly.com
Oh wow. Yayayayay! *checks to see if it is April 1st* NOPE! YIPESS!
HALLELUJAH!
Yay! We are so excited that they listened to us! That’s what a good company is like! Aaaaah, the permapanties are gone!
Wow!! That just happened!
Oh my goodness! This is awesome news! I wasn’t a fan of the perma panties, but I was somewhat OK with it, however, the packaging is what really got me down. I love doll boxes because they’re what you see when you scream and jump up and down when you get a new doll, and you can use them for countless DIY’s!
That’s true! :D I’m so glad as well.
YES! They changed it! I’m soooo happy that they did! I guess I’ll have to wait until the permapanties dolls are all sold out. Now I just hope they change back to neck strings. :D I am so excited! Ahh!
~Katherine 🦁
P.S. It was my last day of school today! Finally SUMMER!
Me too! :D *celebrates*
P.S. Awesome!! I love summer break.
Yeah, but the only thing about summer break, means that my family’s moving next month, to a totally different and far away state. :( BUT HEY, NO MORE PERMAPANTIES! 🎈🎈🎉🎉🎊🎁🎈 *Throws confetti*
Aww, I’m sorry! I moved last year but it was only a few miles away, so moving far away must be hard. I will pray for you. <3 :)
YEAH!! *celebrates*
Thanks. 😄
YESSSSS!!!!!!!!!!!!!!!! *cheers* The AG community is due for a HUGE celebration! Thank you, AG, for listening! WE LOVE AG AGAIN!
~ Light4theLord
https://dollsnall.blogspot.com
Wow! That’s so neat! (And hard to believe!)
Yeah, I feel like permapanties will now become a very interesting part of American Girl history! XD
~Gracie
YESSS! Finally! I honestly didn’t want to purchase more items from AG, you’re right in your previous post, if they’re expecting us to pay THAT much, then it really should be high quality. I’m really glad that there are no more permapanties, (Yay!! 🎉) or the new packaging (Yay! 🎉), but does that mean that the quality will be high again?
My mom showed me this this morning, I was thrilled! I posted about it here—-> https://pheonixamericangirlworld.wordpress.com/2017/05/23/american-girl-is-returning-to-separate-doll-underwear-after-backlash/
Woo hoo! Now clothes won’t be sewn on the packaging! And yeah, they might just be!
i used to have a doll with Permapanties but when I saw this I knew I HAD to get them off of her. Thankfully, she came safe and sound :D *sigh of relief*